This Returns Policy applies only to Web orders, from this website which also includes ‘Click and Collect’.
We hope with our sizing guides and advice, and the high quality of products we stock that you should never have to return a product, if you do however we want to make the process as easy as possible, please bear in mind that sometimes it is not possible to exchange a product if the size or colour is wrong should that product no longer be in stock.
Please return the goods using a method of recorded delivery requiring a signature. Package the item so as to keep them safe from damage whilst in the postal system and appropriate to the item.
All items being returned must be done so within 28 days of purchase.
The value of the returned product(s), at the time of purchase, will be refunded to the same debit or credit card number that was used to purchase the goods. Please note the delivery charge is non-refundable.
All items that are to be returned should be unworn or unused and in their original packing and with labels still attached, as dispatched to you. Worn items can not be returned.
If you require a replacement item, please state this when you return the goods.
If you should consider the goods to be faulty then please state why you think this is the case or the nature of the fault and its location on the product. It may be easier to call the store on 07494 773447 to explain what has gone wrong. As opposed to sending the product back to the store we may only require a series of photographs and details of the use the item has received – such as the number of kilometres you have run in a shoe.
If the item is brand new and unused it should always be returned with an explanation of the nature of the fault.
Purchases from the store are covered by separate legislation and policy